Frequently Asked Questions
Everything you need to know about your Baby K'tan experience.
How do I determine the correct size for my Baby K'tan carrier?
Sizing is based on your pre-pregnancy fitted t-shirt size. If you are between sizes or under 5'2", we recommend sizing down for a secure fit.
What is your return policy for apparel and carriers?
We offer a 30-day return window for items in new, unwashed condition with original packaging. Please note that shipping fees are non-refundable.
How long does shipping usually take?
Standard orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping varies by location.
Are Baby K'tan products machine washable?
Yes, our carriers and accessories are made of 100% natural cotton or performance fabrics and are machine washable and dryer safe.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a seamless checkout.
Is the Baby K'tan carrier safe for newborns?
Absolutely. Our carriers are designed to support babies from birth up to 35 lbs and are recognized as 'Hip Healthy' by the International Hip Dysplasia Institute.